If you wish to contact Don Roberto Jewelers with any questions or concerns, please refer to the below contacts to decide which department can best answer your question. You can reach us Monday-Friday from 8 a.m. to 4:30 p.m. PST toll-free, or you can e-mail us at support@donrobertojewelers.
For general customer service or questions about your credit account, please call (949) 361-6700.
For customer service pertaining to your online account, or any online assistance, please call (877) 240-4041.
If you wish to contact one of our stores, click here for a list of our locations.
No. Don Roberto Jewelers does not currently extend credit to online shoppers, however, this is something we are working on for the future. Credit can currently be obtained at any one of our locations throughout California. Don Roberto Credit Accounts can only be used for purchases made in store. Click here for a list of our locations.
You can apply online or visit one of our store locations. Please bring you ID, Social Security Number if available, come prepared with the names and phone numbers of two references, and the name and phone number of your employer(s).
Don Roberto Jewelers will take all applications into consideration. Don't hesitate to come into one of our locations; we are here to help you.
Don Roberto Jewelers reports to Equifax, TransUnion, and Experian.
If you are trying to create an account click the "My Account" link at the top of our web page. Once at the sign in page click "Register", on the register page fill in all boxes with a red star in the corner. If you would like to link your Don Roberto credit card to your account to make payments and/or view your statements, please enter your credit card number in the "Credit Account #" box. Once your account number has been entered, click the drop-down box that reads "Not Applicable" to find the store location where your account was created (Note: please notice that many of our stores are in the same city, choose the store with the correct street address). Once you've found the correct store address, create a password and click "Submit".
To sign in, use the email address provided and the password you created.
If while trying to create an account a message appears that your account number and store number do not match, check the number on your Don Roberto Jewelers credit card. Your account number will be the eight digit number located below your name. Do not include the additional number located directly to the right of your account number, that is the number that represents the store where you opened your account.
If you don't see your store on the drop down of stores, please email us at [email protected] so that we can look into the issue. If you are still experiencing this or any other issue email us at the above address or give us a call at (877) 240-4041.
Yes, once you log into your account on the left-hand side there will be a "view my statements" tab. Click the tab and scroll down to view statements separated by month, click on the statement you want to view.
Yes, you can make payments to your credit account online. In order to do so, you must register your account.
If you haven’t already registered click on the “My Account” link at the top of any page and click the “Register” button. From there you can sign up for an online account. You will be asked for your Name, E-mail Address, and Credit Account #, along with the store where you opened your account. Once you have made an online account, you will be ready to make payments from the “My Account” tab.
If you already have an online account and want to link it to your credit account, log in and click the “My Account” link at the top of any page. Under the “My DRJ Credit Account” heading there is a link to edit your DRJ account information, and this will take you to a page where you can add your account.
If you don't know your account number, call the store where you opened your account and they will assist you in retrieving your number. You can refer to our store locator to find the number of your nearest store.
If you need assistance or have questions about your payments we are happy to help. Please contact the store where you opened your account. Their telephone number is located on your billing statement, or you can click here for a list of our stores.
If you have questions about your credit account, please contact the store where you opened your account. Their telephone number is located on your billing statement, or you can click here for a list of our stores. If you have general questions about ordering online, you can e-mail us at [email protected] or call our toll free number at (877) 240-4041. Customer service is available to assist you Monday-Friday from 8 a.m. to 4:30 p.m. PST.
You cannot currently set up automatic payments online. However, you can visit your local Don Roberto Jewelers store and an associate will help you set up your automatic payments. Click here for a list of our locations.
To complete the application process, you will need to bring your ID, Social Security Number if available, come prepared with the names and phone numbers of two references, and the name and phone number of your employer(s).
Orders are processed Monday-Friday at 2:30 p.m PST. If you place an order after 2:30 p.m PST, your order will be processed on the next business day. Orders placed after 2:30 p.m PST on Friday will be processed on the next business day. Once your order has been shipped, you will be provided with a tracking number and will be able to track the progress of your order.
To change any account information, click on the My Account link at the top of any page.
Your user ID and password can be changed by clicking on the My Account link at the top of any page. From there, click on the Account Information link. You can edit your account information from that page.
When you purchase a ring on DonRobertoJewelers.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized.
If you aren’t sure what ring size you are, or what ring size to buy for someone else, you can refer to our printable Ring Sizing Guide.
Don Roberto Jewelers offers engraving on select merchandise. The product page will specify if the item can be engraved, and will allow you to enter up to the allotted number of characters that can be engraved on that particular piece. Please allow up to ten days for this service.
The millimeter is the standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width, and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches>
A diamond's value is determined by its carat weight, color, cut, and clarity. For further information about diamonds please refer to the 4 C’s Diamond Guide section on our website.
Yes you can! You can see our listings of open job opportunities and apply online here.